Payment, Delivery & Returns
Payment Methods
We accept the following secured payment methods:
PAYNOW
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Scan the following QR Code or Enter UEN Number
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Enter invoice number in description
Paynow: UEN201616530M
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Credit Card/ GrabPay / Shopee Pay via HitPay
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Scan the following QR Code and select your payment method
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Enter invoice number in description
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Delivery and Installation Policy
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Delivery & installation to be completed within 12 (twelve) months from the date of purchase.
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You are required to inform 3 working days in advance for a change in installation schedule, or shall be charged $100 for the 2nd delivery + installation.
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Working hours for technicians :
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Commercial - Mon-Fri (9-6pm), excluding Sat, Sun & PH
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Residential - Mon-Fri (6-9pm), Sat (9-1pm), excluding Sat, Sun & PH
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Duration of installation will be approximately 1 hour, after which our technician will perform a basic demonstration on-site.
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All standard installation will require water inlet and outlet, and electrical points to be within 3 meters. For installation that is more than 3 meters is chargeable at $20 per meter run.
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Every installations will be explained in detail by our technician and will begin after the customer has given his or her consent.
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The company assumes no responsibility for any damages made to any wall, pipeline, civil works, or other structures during the installation process.
Return & Exchange Policy
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Except for wear and tear, all repair work shall be completed without additional charges within warranty period.
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Prior to the visit, the operation team will examine and determine if the repair work should be done on-site or off-site.
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For owners of expired warranty products, the operation team will quote on a case by case basis, subject to parts availability.
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1-to-1 exchange is only applicable when the customer found any defects within 7 days from the date of installation.